Sunday, June 21, 2009

IAAS: Creating a Private Cloud
I am seriously considering creating an on-demand private Storage and Compute service as a part of our Shared IT Services. The idea is to wrap a vendor's service raw service in an Extended Management Framework incorporating security, monitoring, governance etc. and offer it to our internal customers. Obviously, I would prefer the vendor to provide the entire Management Framework as well. However, I am not convinced if the service offerings are sufficiently mature and robust.

I am hoping to work on developing an RFI over the summer and early fall. Any inputs on the topic will be appreciated. Please provide it as a comment on this post.

Tuesday, June 16, 2009

Jeff Besos on Innovation
I have read a couple of articles about Steve Levy's interviewing Jeff Besos at the Wired Conference: Om Malik, Tim O'Reilly. Jeff is very insightful and crisp in his thoughts. A few things that are easily forgotten:
  • Celebrate small innovations
  • Innovate backwards from customer requirements and forwards from internal strengths
  • Over-communicate with employees during tough times
  • Worry about errors of omission over errors of commission
  • Carefully decide when you need to be stubborn and when you need to be flexible

Friday, June 05, 2009

Google Wave
I went through the whole 1hr 20min video. Very cool! I think this is a game changing collaboration tool!

Tuesday, June 02, 2009

Twitter for Customer Service
Came across a blog post on WSJ about how Comcast is using Twitter for Customer Service. Then read a couple more articles on BusinessWeek and Techrunch. Very Cool.
I think that Twitter is a perfect place to provide customer service, especially for ISPs. If your customer has an Internet service problem, they can always message you via Twitter.

I will encourage my team to setup a Twitter account for our Intranet Support.