Twitter for Customer ServiceCame across a blog post on WSJ about how Comcast is using Twitter for Customer Service. Then read a couple more articles on BusinessWeek and Techrunch. Very Cool.
I think that Twitter is a perfect place to provide customer service, especially for ISPs. If your customer has an Internet service problem, they can always message you via Twitter.
I will encourage my team to setup a Twitter account for our Intranet Support.
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1 comment:
Despite being basically a Twitter ludite, I have to agree this IS a pretty cool concept. Of course it is predicated on the notion that you have customer service reps who are sincerely enthusiastic about solving folks problems.
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