Tuesday, June 02, 2009

Twitter for Customer Service
Came across a blog post on WSJ about how Comcast is using Twitter for Customer Service. Then read a couple more articles on BusinessWeek and Techrunch. Very Cool.
I think that Twitter is a perfect place to provide customer service, especially for ISPs. If your customer has an Internet service problem, they can always message you via Twitter.

I will encourage my team to setup a Twitter account for our Intranet Support.

1 comment:

Anonymous said...

Despite being basically a Twitter ludite, I have to agree this IS a pretty cool concept. Of course it is predicated on the notion that you have customer service reps who are sincerely enthusiastic about solving folks problems.