Monday, November 20, 2006

Example of an Enterprise 2.0 Intranet

I came across this case study of an intranet incorporating Enterprise 2.0 features on Andrew McAfee's blog. We are in the process of developing a plan to start incorporating similar features on our intranet in 2007. I would have loved to get some metrics on the site that Andrew saw.

Interesting excerpt from a comment on the blog:

“To give you some background, what we’re really trying to do is enable four broad types of connections throughout the Intranet (which can be chained to result in specific interaction scenarios):

People -> Content
People -> People
Content -> People
Content -> Content

When people are looking for information, it may be found on a web page, in a blog, on a wiki, in a news article, in a document, in a person’s head, or perhaps within a group of people. The delivery mechanism or medium often doesn’t matter. We want to get that information to people as fast as possible so they can perform their work.

Sometimes this involves actually finding people (subject-matter experts, or “go to” people based on role or responsibility) that can help by either consulting on a problem, attending a customer visit, presenting to a customer, etc. In other words, you’re not looking for the information in a person’s head, but actual participation from that individual.

We see tagging as a potential connecting mechanism that could enable these interactions seamlessly throughout the Intranet.”

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